Problem

Possible Solution

You have forgotten your username, password or both.

Username

If you have forgotten your username you can also sign in to your account by using the email address that you used when you registered with Plusto. Once you are signed in, your username will be displayed on top all Plusto pages.

Password

If you forget your password, you can have Plusto send it to the email address that you registered with. Click the Forgotten Password link on the Sign In page.

You are getting a message that says “Username and/or password is incorrect.
Login Information Is Incorrect!”

Make sure that your Caps Lock key is off (usernames and passwords are case sensitive) and try signing in again. If you still cannot sign in, ask Plusto to send your password to your email address.

Your account has been suspended.

 See more information on Suspended Accounts.

You got a message that says your page couldn’t be displayed.

This is often a temporary problem, try signing in again. If you still receive the message, try the following:

+ Try deleting your cookies and your browser’s cache (also called temporary internet files).

+ Make sure your browser is up to date. Plusto uses Secure Sockets Layer (SSL) technology, which may not be supported by an old browser. You may need to upgrade your browser in order to sign in to Plusto. Cookies are small files placed on the hard drive of your computer, which Plusto uses to provide you with the best possible service. Cache is a local storage area on your computer where copies of images and web pages are kept for quicker viewing the next time you visit the same page. Your cache can become outdated or full, causing pages to load slowly or not at all. See the Help section of your browser’s menu to learn how to delete these Temporary Internet files.

You received a message that says a verification code needs to be entered.

Plusto occasionally asks for an additional security check during sign in to help maintain security on the site. If you get this message, type the code hidden in the image into the box, then click the Submit button. This process stops automated registration on Plusto, and keeps the system secure.